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Customer relationship

Omnichannel Marketing

PROXIMA OCM

Omnichannel Marketing

Call Reps: visits over the phone, remote video visits

Mailing to the addresses

Online platform for training and conducting surveys

SMS, E-mail, WhatsApp, Telegram and Viber mailing

Key benefits of omnichannel marketing:

Increase of the coverage of doctors and pharmacists on the territories which are covered or still uncovered by MR
Increase of the frequency of contacts with the target audience
Expanding the number of promotion channels while reducing F2F promotions

OUR KEY BENEFITS:

Proxima develops and implements a multichannel communication strategy for the promotion among doctors and pharmacists
Professional conduction of visits over the phone using our own call center where the operators have a medical background
Implementation of an integrated approach by using postal / electronic / SMS -mailings and online portals